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Showing posts with label Unbounce. Show all posts
Showing posts with label Unbounce. Show all posts

Wednesday, October 5, 2016

10 Landing Page Design Examples With Conversion Rates [FREE LOOKBOOK]

It doesn’t matter how much time you spend planning a marketing campaign, building a landing page or tweaking an ad. At the end of the day, only one thing defines whether your work is successful or not: your conversion rate.

So understandably, marketers are often asking us, “What is a good conversion rate, anyway?

Kermit is nervous about his Landing Page conversion rates
It’s natural to feel anxious about whether your conversion rate is measuring up to that of your peers. We all feel it.

We usually avoid answering this because… frankly, it depends on many variables: the offer, industry and traffic source, among others.

But for our latest Landing Page Lookbook, we found 10 brave marketers (who happen to be Unbounce customers) that were willing to share their beautiful landing page designs along with their conversion rates and other relevant info: industry, traffic sources, target audience, campaign specs.

To top it all off, we’ve got some tips to offer insight into why they hit those conversion rates.

Remember, these conversion rates aren’t gospel or benchmarks you should hold yourself to — but we hope these Unbounce landing page examples will offer you some inspiration… and maybe even some piece of mind that your conversion rates are on par with that of your peers.

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Monday, October 3, 2016

Facebook Organic Reach is Dying: Here’s Why It’s a Good Thing

Facebook reach
More and more our News Feeds are full of updates from friends… not companies — but there are benefits to this. Image via Shutterstock.

Facebook wears many hats. It does everything, and is everything. It’s where we turn to celebrate many important life milestones, share our lives with our friends, organize events, consume media and much, much more. But for marketers, it’s an advertising tool.

Social media marketing has changed a great deal over the past few years. One of the biggest changes is Facebook’s shift away from organic reach into a paid marketing channel.

If you manage a Facebook Page, I’m sure you’re familiar with this subject, and you’ve probably noticed a sharp drop in the number of people who are seeing and interacting with your content organically.

As a marketer, this change has been tough to stomach. It’s now much harder to reach your audience than it was a few years ago. And with recent updates that Facebook is, again, shifting its algorithm to focus on friends and family, it’ll be harder still to reach people who are already fans of your page.

Facebook organic reach is hard
TFW you can almost reach your audience… but not quite. Image via Giphy.

Before we dive into why the plight of organic reach is a good thing, let’s first take a look at what brought along this decline in the first place.

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Understanding how social reach is declining

In 2014, Social@Ogilvy released its much-cited report, “Facebook Zero: Considering Life After the Demise of Organic Reach.”

In the report, Ogilvy documented the harsh decline of organic reach between October 2013 and February 2014. In that short period of time, organic reach dropped to around 6% for all pages, and for large pages with more than 500,000 likes, the number was just 2%.

Ogilvy graph

Based on this data, a Facebook Page with around 20,000 fans could expect fewer than 1,200 people to see its posts, and a page with 2 million fans would, on average, reach only 40,000 fans.

The reasoning behind this change from Facebook’s perspective is twofold, as Facebook’s VP of Advertising Technology, Brian Boland, explained in a blog post.

The first reason for the decline in organic reach is purely the amount of content being shared to Facebook. Advances in smartphone technology means we can now create and share this content with just a few swipes of the finger or taps on a screen. More and more of our friends and favorite brands are also active on the platform, meaning competition for attention is higher. Boland explains:

There is now far more content being made than there is time to absorb it. On average, there are 1,500 stories that could appear in a person’s News Feed each time they log onto Facebook. For people with lots of friends and Page likes, as many as 15,000 potential stories could appear any time they log on.

The second reason for the decline in organic reach on Facebook is how the News Feed works. Facebook’s number one priority is to keep its 1.5 billion users happy, and the best way to do that is by showing only the most relevant content in their News Feeds.

Of the 1,500+ stories a person might see whenever they log onto Facebook, News Feed displays approximately 300. To choose which stories to show, News Feed ranks each possible story (from more to less important) by looking at thousands of factors relative to each person.

To a marketer, this may feel like a negative, but it’s actually a good thing, because what we’re left with now is a far more powerful marketing tool than we had when reach was free.

Let me explain…

Why the decline of organic reach is a good thing

When a social network first achieves mainstream popularity (think Facebook circa 2009, Instagram in 2014-15, Snapchat in 2016) organic reach rules the roost. As a marketer, it’s all about figuring out what content your audience craves and giving it to them.

Then, we hit a peak, and suddenly the social network all but transforms into a pay-to-play platform — bringing with it another huge marketing opportunity. At Buffer, it’s something we like to call The Law of the Double Peak:

Buffer double peak

Facebook hit the organic peak in 2014, and since then reach has declined to a point where it’s almost at zero now. But, on the other hand, we’re left with a far more powerful advertising tool than we had before.

It’s also important to remember that before social media — with print, radio, TV, banner ads, direct mail or any other form of advertising — there was no such thing as organic reach. You couldn’t create a piece of content and get it seen by thousands (even millions) with no budget.

Facebook, now, is probably one of the most cost-effective digital ad products we’ve ever seen. It’s the best way to reach a highly targeted audience and drive awareness about your product or service, and probably an even better marketing channel than it was back in 2012 when organic reach hit its peak.

4 ways to maximize the paid marketing opportunities on Facebook

Once you’re over the fact that not everyone on Facebook gets to discover your brand for free anymore…

1. Ensure your ads are relevant

With more than 3 million advertisers all competing for attention in more than a billion users’ News Feeds, Facebook uses what’s called an ad auction to deliver ads.

The ad auction pairs individual ads with particular people looking for an appropriate match. The social network’s ad auction is designed to determine the best ad to show to a person at a given point in time. This means a high-quality, hyper-relevant ad can beat an ad that has a higher advertiser bid, but is lower quality and less relevant.

The two major factors you need to work on to ensure Facebook sees your ad as relevant are your targeting and ad creative.

For example, if you’re targeting a broad audience such as men and women, ages 18–25, living in the United Kingdom, chances are your ad may not be relevant to every person. However, if you were to break your audience down into smaller, more specific groups your message may be more relevant (and therefore successful).

2. Test different messages and creative

There are endless opportunities for testing on Facebook Ads: titles, texts, links, images, age, gender, interests, locations and so on.

The image is the first thing people see when your ad shows up in their News Feed. It’s what grabs their attention and makes them stop and click, which means it’s essential to get the image right. Though, you probably won’t hit the nail on the head first time ‘round. Thankfully, Facebook allows you to upload multiple images for each advert and optimizes to display best performing ones.

Your creative can have a huge difference when it comes to conversions. AdEspresso recommends coming up with at least four different Facebook Ad variations and then testing each one. For example, you might test two different images with two different copy texts (2 images x 2 texts = 4 variations).

AdEspresso also found that creative with a picture of a person performs far better:

Facebook ad variations

When you create ads, plan out a number of variations — changing copy, images and CTAs in order to discover what works best for each audience you’re targeting.

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3. Be specific with your content

Combining the first two points above, targeting to a specific segment using creative that is specifically built for that target audience is incredibly powerful.

Many businesses have a range of customers, all with slightly different needs. For each customer your business is targeting, jot down as much information as you can about them and try to form a few customer personas to create specific ads for.

Then, with your target personas in place, think about how you can use Facebook Ads to target each individual group. This could mean creating an ad set for each group and testing different images and copy within your ads to see what works best for each group.

By tailoring ads to specific personas, you can vastly improve your advert’s relevancy and also serve the needs of your customer better.

4. Pay attention to real metrics

With social media, it can be easy to fall into the trap of measuring only soft metrics — the things that don’t correlate directly with sales or revenue growth, but can still be good indicators of performance. On Facebook, this means things such as Likes, Comments and Shares.

When it comes to paid marketing channels, like Facebook Ads, it’s important to have some solid goals in mind and pay attention to the metrics that translate into your ultimate goal. For example, having a post receive a few hundred Likes or a high engagement rate could be seen as success, but that’s probably not the ultimate goal of your campaign.

Paid advertising on Facebook is a lot like paid-for marketing has always been. For 90% the end goal is sales or, for larger companies, brand awareness. And with paid-for ads you’ll want to be a little stricter with yourself when it comes to measurement. That’s not to say ALL advertising on Facebook must be purely focused on selling — that strategy likely wouldn’t work — but certainly any specific advertising campaigns should be focused on increasing your bottom line.

How do you use Facebook?

I’d love to hear your thoughts on the evolution of Facebook as a marketing channel. How have your strategies changed over recent years? Are you one of the 3 million businesses who advertise on the platform? I’d love to hear your learnings and perspectives too.

Thanks for reading! And I’m excited to join the conversation in the comments.



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Wednesday, September 28, 2016

Why We Started Treating Blog Posts Like Campaigns (and You Can Too!)

presidential-post-recap-blog-image

It’s easy to get stuck on the hamster wheel that is publishing three blog posts a week because that’s what we’ve always done.

At Unbounce, we still fall into the trap of publishing more versus publishing better, even though we know that one 10x post is always better than three mediocre posts.

However, as our team has grown, we’ve had the opportunity to step away from the hamster wheel to consider the most efficient and enjoyable way to spend our time while also providing value to our readers.

One such thing we’re experimenting with is treating specific blog posts like mini campaigns. That is, in addition to simply publishing well-written content, we’re also setting goals, implementing strategy and reporting on ROI. It’s something Joanna Wiebe touched on in her UFX talk.

On the verge of total content production burnout, Joanna and the team at Copyhackers changed the way they looked at, and thus produced, content.

They cut back their content production to just one epic post per month based on the hypothesis that if they made each post so valuable, so 10x, readers would be delighted to share their email address.

Turns out, they were right. According to Joanna,

We actually also got business growth out of it. We doubled the number of freelance copywriters on our list… and we sold out the next two Masterminds.

The blog team at Unbounce took a similar approach with this post by Aaron Orendorff.

Clinton vs. Trump presidential tear down post
In this epic post, Aaron and 18 marketing experts critique each candidate’s home page and donation funnel, offering A/B testing inspiration for campaign managers and curious marketers alike.

Before I get into the how, let me give you a quick recap of the results of the presidential post:

  • 7,536 unique page views, 4,513 new users and 99 new subscribers in first 30 days
  • 6,000+ social shares
  • Ranking first in Google for “presidential marketing campaigns” and “presidential marketing”

Not only that, but the post was trending on Inbound.org and was mentioned in this Inc. and this Huffington Post piece.

So how’d we do it?

Well, it all started with a casual Slack convo:

Slack conversation

Once we got a completed pitch from Aaron, it was clear to us that this post had potential to go, well, viral. But not if we didn’t do a little strategy to go along with it, starting with a detailed pitch…

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If you’re not sure if your post is a good candidate for a content campaign, ask yourself the following questions:

  • Is it timely? Does it have newsjacking potential? Are people already talking about the topic?
  • Is it unique? Does it offer a fresh perspective on a familiar subject?
  • Does it have potential to rank in search engines? (This should require a little keyword research, but we’ll get to the how later.)
  • Are there other people invested in its success? Does it contain original quotes from industry experts? Does the author have a sizeable network?

All clear? Word. Now it’s time to strategize.

Phase I: Determine the goal of the post

Campaign posts require a lot more effort than a standard “3 Easy Ways to X” post does, so it’s important to determine a goal for the post, so that you can measure whether or not it was worth the added effort.

We’ll usually go with one of three options: leads (four-field form), subscribers (email only) or new users (traffic).

In the case of the Clinton vs. Trump post, our primary goal was new users. Because we were leveraging a trending topic, our suspicion was that the post would have great reach, but that the people reading it may be cold to Unbounce and therefore hesitant to hand over their lead info. Thus, this was a true TOFU post, focused on driving new eyes — and ideally prospects — to the blog.

As a baseline, we usually get between 500 and 800 new users on any given post. However, as I mentioned in the bullet points above, this post brought us over 4,500 new users in its first 30 days. Not too shabby, amirite?

hillary-gif
Our completely non-partisan happy dance. Image via Giphy.

Now, if you checked out the post, you may have noticed a few CTAs throughout, and even an exit overlay — all with separate goals!

While it’s not always viable or even smart to have a multiple goals, we decided on a secondary subscriber goal for two reasons: (1) the post was long (6,000 words), so we offered a PDF of the post in exchange for an email address and (2) we wanted to give new users who loved our content an opportunity to sign up for blog updates.

In total, we received 175 CTA submissions, 99 of which were brand new subscribers. If subscribers had been our primary goal, this number would have been disappointing, but since new users and, really, brand awareness was our goal, these 99 subscribers were the cherries on top.

Phase II: Keyword research and implementation

Content Marketer Helen Arceyut-Frixione took on the challenge of finding the juiciest keywords to rank for.

Taking into consideration searcher intent, Helen worked backwards to figure out (a) what might someone learn from the post and (b) what might someone search to find a post like this. Helen explains:

Although the post talks about sales funnels, that’s not what it’s really about. And I would be surprised if Google showed me this post after searching for “sales funnel.” However, if I search presidential marketing (and its variations), landing on this post makes total sense.

Once she had “presidential marketing” and a few other new keywords in mind, she was ready to verify their relevancy.

First Helen used Google Adwords Keyword Planner to get a pulse on monthly search volume. However, because the Keyword Planner only takes into account paid search, she then moved onto MOZ, which allows her to see where the organic opportunities are. She narrowed it down to a few potential keywords, which were then reviewed by our resident SEO expert Cody Campbell.

In the end, we focused our efforts primarily on “presidential marketing campaign.” As you can see below, our efforts paid off.

presidential marketing campaigns google search
You know you’re doing something right when you’re ranking higher than Forbes.

Phase III: Loop in influencers

A key part of this post’s success can be credited to the people involved: firstly, Unbounce Official Contributor Aaron Orendorff and secondly, the 18 influential experts who contributed analyses on each step of the candidate’s online donation funnel.

As a successful freelance content strategist and producer, Aaron is no stranger to writing high-performing pieces. Several of his highest performing posts have also leveraged trending topics, like this Entrepreneur piece, titled “The Mindy Kaling Guide to Entrepreneurial Domination”.

So with the right writer (right righter? write righter?) assigned to the piece, Aaron set out on a seemingly impossible mission: to wrangle 18 professional CROs, copywriters and content producers into submitting their critique on a tight deadline. I asked Aaron how he did it:

Wrangling 18 of the best conversion-rate optimizers wasn’t easy. But a few tricks helped get their contributions.

First, I had buy in from Kyle Rush from the jump — Clinton’s Deputy CTO — so attaching his name gave the piece immediate authority.

Second, the topic itself was killer; having something original for them to write about piqued their interest.

Third, I got granular. Instead of asking for “general” teardowns on each candidate’s site, I gave each contributor a specific section of one site to critique: (1) pop-up, (2) homepage or (3) donation page. Once they agreed, I created separate Google Docs for each section and gave them direct access to write up their notes.

Despite its challenges, getting 18 influential marketers to weigh in on this post was hugely impactful, because they too were invested in the success of the piece and thus shared it on their own social networks.

Andy Crestodina tweet
Neil Patel tweet
Both Andy Crestodina and Neil Patel have sizeable Twitter followings: ~18,000 and a staggering ~214,000, respectively.

Phase IV: Create custom blog assets

At Unbounce, we use Shutterstock for the majority of our feature blog images. Actually, until quite recently we didn’t even use Shutterstock — instead we used free images from various sources (if you use free images, check out this bomb-ass resource).

However, in this case we looped in our designers to give it the ol’ blowout treatment. Not only did they produce a striking feature image, they also made an exit overlay with the same design.

Exit overlay on presidential post

Exit overlays and popups in general are a touchy subject, because they can be abrupt. So when we use them, we try to do it in a way that is both value-added and delightful. In this case, we’ve added value by giving time-constrained readers an opportunity to read the post at their leisure. As for delight, well, did you see the button copy?

exit overlay tweet

Phase V: Distribution (social and otherwise)

The final key piece in your blog post campaign is distribution. I mean, why put all that work into the post if people aren’t going to read it?

Aaron took a lot off our hands by contacting each contributor to let them know the post was live; step one, leverage influencers: check!

I also met with Community Strategist Hayley Mullin to ensure we were were covered on the social front.

Of course, #election2016, #Trump and #Clinton were trending; however, Hayley opted to use those hashtags sparingly, since most people searching them out wouldn’t be looking for a post about conversion rate optimization. Again — as in the case with keyword selection — we took searcher’s intent into consideration.

Instead, she split her efforts between presidential-esque hashtags and marketing-type hashtags, including #CRO and, well, #Marketing. I asked Hayley about her strategy:

We had to strike a balance between taking advantage of the election hype — without making a statement — and staying relevant. So I targeted broad, uncontroversial audiences in both politics and marketing to case a wide net on both sides. As tempting as it was to dive into the more fervorous political communities, it would have been a gimmicky move that wasn’t true to the nature of the post.

One last thing we did, in an effort to get as much juice as possible out of this post, was to share it with our team and ask them to share it in their networks.

Internal email Unbounce
Please excuse the overused subject line.

So if you were wondering: No, we are not above just asking people to share something. Because sometimes a little nudge is what we all need.

Takeaways, tips and learnings

So, that’s it, folks. That’s how we approach our blog post mini-campaigns. If you’d like to give it a go yourself (and I highly suggest you do!) here’s the advice I can offer:

  1. Be in “the know.” Keep an eye out and and ear to the ground for trending topics you can put your own unique spin on.
  2. Establish a goal for your post. Is it leads? Is it traffic? Whatever the case, figure that out early so you can measure whether post was a success or not.
  3. Think about searcher’s intent — and do it in both the keyword research and distribution phase. You want people to find your post, but you want the people who find the post to also stay on it, maybe even share it, because it’s relevant to them.
  4. Involve influencers. Okay, so getting 18 well-known experts in your field might not be doable every time, but asking a few notable peeps for original quotes can go a long way. This gives them buy-in to share when the post is live, and you’re doing them a solid by boosting their professional clout.
  5. Consider custom images. Stock photos have gotten so much better over the years, but they don’t always cut the mustard when you’re championing a piece with viral potential. If you have access to a designer — or have some design chops of your own — consider creating a memorable custom image that you’d like to see in your own social media feeds.

Have any of your own tips for making your content work harder for you? I’d love to hear them, so drop me a line in the comments.



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Thursday, September 22, 2016

What You Need to Know About Google Maps’ Promoted Pins

promoted-pins-featured-image-650
Image via Shutterstock.

According to the most recent numbers, about one billion people around the world have downloaded Google Maps and use it to reach 1.5 billion destinations each year.

That’s a lot of searches and web traffic. But of equal interest to Google and its customers is foot traffic. Shopping online is great, but forecasts indicate 90 percent of retail sales will happen in physical stores rather than online, and half of smartphone users who search for something locally will end up visiting a retail location within 24 hours.

The latest update to Google Maps is called promoted pins. Google hopes it will help bridge the gap between online traffic and foot traffic. It will give local businesses an opportunity to have their voices heard in a new way and take advantage of our glorious, mobile-first future.

So what are promoted pins and why should you care?

If you’re a Google Maps user, and you probably are, you’re likely already intimately familiar with the ordinary red “pins.” These indicate nearby landmarks, businesses or other places of interest.

Promoted pins will provide a handy contrast, as they now come in royal purple — allowing your business to very visibly stand out from the rest of the locations in your area.

But drawing the eye with fresh new colors is just the start of it.

When you perform a search for, say, children’s bicycles, you might see promoted pins from Toys ‘R Us or other local toy stores populating the top of your search results.

These will also be accompanied by promotions and coupons tailored precisely to your search history. Maybe it’ll be a $5 off coupon for that bike, or, in a different search, $1 off your Grande Mocha Whatever from Starbucks.

promoted-pins-phone

Sounds exciting, yes?

What do you need to get started?

Naturally, you’ll need to do a little bit of work before you can get your own promoted pins off the ground.

First and foremost, if you haven’t already, you’ll need to have your business officially verified by Google. This can take a week or two, and involves receiving a postcard at your physical location to verify the address you’ve provided actually exists, and matches up with existing USPS records.

But to enable promoted pins specifically, you’ll also need to meet Google’s advertiser eligibility requirements and enable “location extensions” in AdWords. This involves linking your Google My Business account to your Adwords account. You can do this by following these steps:

  1. Sign into your AdWords account and go to the “Ad Extensions” tab.
    ad-extensions
  2. Select the “View: Location Extensions” option from this dropdown menu:
    location-extensions
  3. Click “+ Extension” and you’ll be asked to link your Google My Business account.
    screen-shot-2016-09-20-at-2-43-50-pm

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Planning your promoted pins strategy

Local businesses will be charged per click for their participation in promoted pins. But just what constitutes a “click”? Here’s the rundown:

  • “Click-to-call” actions on your smartphone
  • “Get directions” interactions
  • “Get location” clicks

Knowing this, how much of your PPC spend should be directed at promoted pins?

Like many other aspects of online marketing and digital advertising, some strategies are simply going to be more effective for certain industries than others. For example, I could see promoted pins working really well for drugstores, gas stations or restaurants – places that people tend to frequent often, even when traveling.

However, I don’t see promoted pins being overly beneficial for places like colleges or event venues. People do extensive research and planning when spending money with these organizations, and buying decisions are influenced by many, many other factors outside of location or even pricing.

To put it simply, there’s not going to be a magic percentage of PPC spend you can put towards promoted pins to get your ideal results.

You’ll need to play around with this new feature and gradually adjust how much money you want to allocate to it after a few months of testing. I will say that I don’t think a promoted pins budget should be a majority part of any organization’s PPC spend, but you can pick a starting budget based on your past successes with PPC and adjust said budget up or down as you start to see results.

In other words, budgeting for your local search campaign in Google Maps shouldn’t feel at all out of step with other forms of digital advertising that charge according to the traffic you generate.

Tracking your promoted pins campaign

All of this is pretty academic if you don’t have access to real-time data about your promoted pins, along with the traffic they’re generating and some key information about who’s interacting with them.

Here’s how to access the traffic data for your promoted pins campaign:

  1. Sign into your AdWords account and go to “Campaigns”:
    adwords-promoted-pins-campaigns
  2. Click “Segment,” then “Click type”:
    adwords-promoted-pins-segments-ad-types

That should bring you to the all-important data about the types of traffic your promoted pins are bringing in. This traffic might show up in a breakdown similar to your normal “Local” PPC ad analytics, with data for click-to-call, driving directions and location detail actions taken:

mobile-clicks-to-call-promotedpins

What you find there will be the key to tailoring your hyperlocal marketing approach in the months and years ahead.

Sales funnelling from Google Maps

How can you turn your promoted pins into real sales? How do prospective customers become, you know, customers?

The key is hyperlocal marketing, which is marketing tailored to a very small geographic area, such as a single zip code, neighborhood or city.

People are already shopping locally. Your job is merely to make sure they visit your establishment and not somebody else’s. Promoted pins should make this easier than ever, by letting you cater directly to the people who are most likely to visit your business in the first place.

Promoted pins also encourage — even require — you to stay up-to-date with what people in your area are actually searching for.

You’ll be able to optimize your business’ page within Google Maps to reflect the language people are using to find you. Just like you would do keyword analysis and competitor research for your main website, you can take the information you learn about how people find you on Google Maps and apply it to your Google My Business page or promoted pins ads.

This whole process is like a snowball that just needs one gentle push to get started.

One national brand that figured this out early is PetSmart. It learned how to tie together data from its search ads with data from Google’s Store Visits. It found that between 10 and 18 percent of folks who clicked on its ads ended up inside a PetSmart store within a month. PetSmart used this information to make more informed budgeting decisions for their online marketing strategies moving forward, and was able to provide data driven proof of the value in search ads for their merchandising partners.

It’s this ability to truly understand the customer “journey” that really speaks to the usefulness of promoted pins.

Quick bonus tip: Be transparent about inventory

Here’s one more key action you’ll need to take, if you haven’t already: Become super transparent about the products you have in stock. One in four mobile users avoids visiting brick-and-mortar stores because they fret over the product, or products, they’re searching for not being in stock.

Fortunately, Google’s already developed a way for companies to do this: local product inventory feeds. This is a list of all the products you sell in each of your stores, and you can choose to update your full product inventory or only the products whose inventories have changed that day. Inventory feeds help consumers feel more confident that they can find what they’re looking for at your store, and that they won’t arrive to find said item out of stock.

When done in conjunction with promoted pins, inventory feeds assure potential customers that a product is actually in stock and that it can be found at a location in their immediate area.

How promoted pins can help you

If you’ve read this far, you’re probably one of two types of people:

  1. You’re excited to dig into the nitty gritty of a new type of ad platform, and you’re ready to see what kind of return on investment this can bring to your local business
  2. You’re fretting over yet another skill set you need to learn to keep your business viable in an increasingly digital-minded world.

Though, the perfectly sane businessperson probably falls somewhere in between.

It’s true. There are a couple little tricks you’ll have to pick up before you have your promoted pins strategy up and running and actually delivering real-world results.

But for the most part, we think you’ll find the process actually dovetails pretty nicely with what you’re already familiar with. AdWords is an established platform, and promoted pins is an offshoot of that. You were always going to have to become savvy with local marketing to survive and thrive. It was inevitable. And, thankfully, Google has made it pretty easy to get started.



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Wednesday, September 21, 2016

That Time Unbounce Stopped Posting for 2 Weeks… And Scored 700 New Leads

In my kitchen I have a poster that reads, “SLOW DOWN.”

publishing-hiatus-slow-down

It’s a simple reminder, but one that I need constantly. Walk more slowly. Stop and appreciate the simple things. Take a break and call your mom.

We live in an era of high-speed internet and keyboard shortcuts and push(y) notifications and instant gratification. Even our food is expected to be fast — slap a patty on the bun and get the customer their order as quickly as possible.

Sometimes, content creation can feel a little like that: pump out piece after piece. Slap on a lead gen form. Run the reports. Rinse and repeat until you grow old and gray.

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Of course, there isn’t anything inherently wrong with being a productive content producer! 💪

But it’s problematic if you get so caught up in the daily grind that you never take a step back and look critically at your day-to-day work and processes.

Which is why the Unbounce content team decided to halt publishing for two weeks: so we could slow down, do our research and find opportunities for experimentation and optimization.

The optimization work we did in this two-week period gave us a welcomed break from feeling like we were on a hamster wheel at a content farm. But it also brought us measurable results that exceeded our expectations (and that of our bosses):

  • 274% more conversions from our 17 highest traffic posts
  • More engagement from our readers
  • A better understanding of our audience and what they’d like to see next so we can keep creating relevant, high-converting content
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Mmmmm, results.

We achieved all that by slowing down, taking a step back and finding small areas for improvement and experimentation.

But if we weren’t producing fresh content, what in the heck were we doing (and how can you do it too)?

I’ll tell you right now… if you promise to call your mom later.

Phase I: Optimize high traffic posts (especially for lead gen)

If you do any digging around in Google Analytics, you may notice that the same 5-10 posts consistently bring you the most traffic month after month. Most often, these are posts on high-interest topics that you’re ranking for in search engines.

For us, some of these posts dated as far back as 2012. And while the content was still relevant and actionable, there was always something to optimize — especially in regards to lead generation.

We created a spreadsheet with our 20 highest-traffic posts for the past month. It looked a little something like this:

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Click for larger image.

The blog team (comprised of Helen, Amy and I) took a close look at each post and determined whether it was evergreen and if it still met our editorial standards:

  • Are there any broken links?
  • Is content still up to date?
  • Are all graphics and images still in line with brand guidelines?

Making sure that you can still stand behind older content is key — but for us, the focus of our optimization lay in the calls to action…

Optimize for lead generation

Some of our high-traffic posts linked to outdated assets or had lead gen forms all the way at the bottom, buried under 3,000 words.

What’s worse — we found that some of these posts were dead ends, with no clear “next step” for readers.

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Updating your high-traffic posts for lead generation is when things really get interesting. Ask yourself:

  • Are there recently created conversion carrots (ebook/worksheets/webinar recordings) that are more relevant to article topic? Especially for really old posts, we had a ton of new assets to choose from.
  • Can you create a new high-value, hyper-relevant conversion carrot with minimal effort? In one case, we created an email subject line worksheet that we thought would be valuable to readers.
  • Is your lead gen form placed contextually within the article, rather than all the way at the bottom? It should come as no surprise that we’ve run heat map tests that reveal most people don’t make it to the bottom of the page. Test incorporating forms contextually into the post — we generally place inline forms no lower than 1/3 of the way through the post.
  • Does the conversion carrot require more “selling” or is its value communicated inherently in the article? If it’s a simple asset that has been explained by the post, test an inline form like the one below. If you’re giving away something that requires a bit of explanation (like a breakdown of ebook chapters), test linking to a landing page.

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All that work seems to have paid off so far.

In total, we optimized 17 posts. In a one-month period before the experiment, organic traffic to these posts brought us a total of 248 conversions (form completions).

One month post-optimization, those same 17 posts brought us 928 conversions — a 274% increase.

Bonus tip: Once you’ve done the legwork of optimizing that monster 5,000 word post from 2012 that search engines love so much, why not share it with new blog subscribers by bumping it to the top of your RSS? During our two-week optimization period, we flagged some of our favorite “oldie but goodie”s to be republished. Then we republished them!

Phase II: Get to know your leads

Okay, phase two sounds less sexy than phase one, which promised you’d “get more leads.”

But it’ll pay off in the long run.

Because the end goal of any business usually isn’t to “generate leads.” It’s to make money.

And if you want to generate more of the right type of leads who are more likely to fall in love with you and your solution and eventually become customers, then you need to get to know who you’re talking to.

Because a billion blog subscribers are useless to you if none of them are dealing with a problem your product solves.


A billion blog subscribers are useless if none of them want your product.
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We dedicated about half our time during the two-week experiment to learning more about our dear readers to better understand their pains and goals so we could serve them up more of what they want.

Ask your readers what they want

Generating leads gives you quantitative feedback about whether your content is desirable, but sometimes all you need to do to determine what readers want is to… just ask.

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This powerful question can teach you about the person you are dating (for better or for worse) and is equally as effective in a business context.

During our hiatus, we did two things to better get to know our prospects.

1. Survey says…

2-week-hiatus-post

In our blog post giving readers a heads up that we were going to cool it for two weeks to optimize some stuff, we sent readers to a Typeform survey.

You can take the survey and steal the questions we used here.

2. Encourage engagement on blog welcome emails

We also wanted to be able to engage with readers in a more personal way — potentially even start a discussion — to show that there are living, breathing humans behind our blog.

Plus, we knew we could do better than our old welcome email:

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We updated this welcome email to sound more like it was coming from a human rather than a business. Most importantly, though, we prompted new subscribers to reply to the email with a marketing problem that is currently baffling them:

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Before this email, I rarely received replies to the welcome email. I honestly can’t think of a single reply.

As I’m writing this post, the new welcome series has been live for a week, and I’ve received a handful of really thoughtful replies to this email. I anticipate many, many more.

It allows me to get to know our readers in a super personal way, while over-delivering in value by offering advice when I can. Bonus? If I get the same question again and again, I can answer it with a blog post. :)

Would we do it all again?

Our blog publishing hiatus allowed us to meet business goals in a way that will keep on giving — by organically bringing in more leads every month.

It allowed us to take the time to treat our readers like humans and really listen to what they want more of (so we can continue to #dobetter on the blog).

But the hiatus had unintended results too — we had more time and perspective to discuss the structure of the blog team and who should own what (the subject of its own post, perhaps?).

It allowed us to meet our personal goals of feeling excited about our work by stepping back and experimenting with new things.

Maybe you’ve heard us say this (about 51 times) before…

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I think we’d be fools not to do it again!



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Tuesday, September 13, 2016

7 Thank You Pages That Take Post-Conversion to the Next Level

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You can do better than that. Image source.
Psst: This post was originally published in 2014, but we recently gave it a refresh during our two-week publishing hiatus. Since launching the Unbounce Marketing Blog, this post has become one of our top-performing posts of all time. We hope you enjoy the read.

As conversion-oriented marketers, our focus is typically on persuading traffic to take action once people visit our landing pages. The Holy Grail is getting the click (sale, subscription, etc.). And – once that happens – many marketers simply thank the customer and happily walk away with cash in hand.

Big mistake.

Thank you pages are much more than pieces of virtual real estate on which to display gratitude and order numbers. These pages are an integral part of an optimized conversion system that, when used properly, can continue to boost your revenue.

Here are several examples of thank you pages that do an outstanding job of taking post-conversion to the next level.

1. Jigsaw Health – Limited Time Offer

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There’s no better proof that visitors are in conversion mode than when they click the buy button. You’ve earned their trust, explained the benefits of your offer and persuaded customers to action. Don’t lose the momentum with a lax thank you page.

Premium dietary supplement manufacturer Jigsaw Health provides extremely limited-time offers to returning visitors, as shown above.

In addition to the standard handshake and order number, Jigsaw draws out that buying mindset by enticing shoppers with deep, short-lived discounts that are hard to pass up.

The countdown timer (under the clock on the right) compounds the sense of urgency, as the red copy immediately gets the point across that 43% savings are about to slip away. And therein lies the psychological trigger this thank you page is based on: Loss aversion.

As the customer watches the seconds tick past, she feels the pressure mounting: “Is this something I take every month?” “Will the supplement expire before I use it?” “43% is a big discount!” All these questions and thoughts can easily bring the visitor to yet another buying decision.

Because Jigsaw Health’s shopping cart has the ability to simply add the upsell to the existing order, it’s a quick, one-click add-on.

2. AWeber – Social Sharing

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What’s the biggest challenge marketers face when leads sign up for something free? Is it customer support issues? Maybe it’s delivery hurdles?

Nope! The problem comes in actually getting leads to consume the freebie they signed up for.

List management software company AWeber has some simple but effective ways to urge people who have registered for a free webinar to actually attend.

The problem lies in the fact that there is nothing vested in the transaction. Yes, the lead committed (sort of) to attend when they registered. But since most companies offer video recordings these days, that commitment holds little weight. Leads expect to be able to watch the webinar later. Some do, most don’t.

Through a combination of calendar tools and social sharing on their webinar thank you page, those who signed up will be reminded of the event via their own tools (Outlook, etc.) or will have shared a post saying they will attend. That one-two punch reinforces their sense of obligation.

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3. Unbounce – Driving Subscriptions

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AWeber isn’t the only SaaS company that knows how to rock a webinar thank you page. Unbounce, the landing page builder you know and love, employed a list-building strategy that ramped up their blog subscriber base by 60% in just two (yes, two) webinars

Leads that register for a webinar are already tuned into the content you’re offering. It only makes sense that they would get excited about receiving more top-notch info from you if given the chance. So give them the chance!

Unbounce put this simple subscription option on their webinar thank you page and got huge results. I’ve also been using this list-building method for years. It’s one of the highest-converting tactics I’ve ever tried.

4. Social Triggers – Building Relationships

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While you might expect a social media pro to incorporate social aspects into his site, Derek Halpern of Social Triggers goes a step beyond asking people to click a share or like button. He encourages those who have downloaded his free ebook to start a mini-community right on his thank you page.

Derek uses his knowledge about social proof to get thousands of mini-testimonials and referrals right on his thank you page by using a simple WordPress plugin. The timing is perfect, as these smiling, happy people have just downloaded a freebie they are excited about.

In addition, this strategy gets huge engagement scores on Facebook and (so far) has enlisted the help of over 1,200 people in spreading the word (and growing Derek’s list!).

5. Spanish Pod 101 – Facilitating the Upsell

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Sure, anybody can type the words “thank you” on a web page, but Spanish Pod 101 verbally expresses their gratitude in a video with 29 different languages. In addition, they include a 30% discount on other subscription learning programs.

I have to admit I was intrigued by all the languages and faces in the video, so this unique twist had me engaged. Eventually, I began to scroll as curiosity about the discount kicked in. Talk about a 1-2 punch.

The feature/benefit list and comparison chart help customers quickly choose the program that is right for them. And, of course, trust symbols, such as the 100% guarantee, confirm that this is a risk-free purchase.

6. RoboForm – Incentivizing Referrals

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When customers upgrade, it’s a pretty good indication that they are satisfied. RoboForm takes advantage of that state of contentment when users download the latest version of their software.

On its thank you page, the password protection company offers an easy way to share with friends and get a little something for yourself, too.

After all, satisfaction is a good reason to share products and services with others, but getting free stuff is much more compelling! Are you having flashbacks from the holiday season?

Many retailers use this same approach to sell gift cards. How many times have we seen promos that advertise a $10 card for you when you buy two $25 cards for others?

Although the denominations may vary, these offers have proven to work well season after season. Now we see online companies putting that same idea to work every day.

7. James Grandstaff – Piquing Curiosity

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Most marketers who offer free ebooks, white papers or reports leave the heavy lifting to the report itself. Email marketer James Grandstaff does an admirable job of piquing curiosity on his thank you page and driving post-conversions sooner rather than later.

Considering that the majority of leads who download a free report never open it, this is a brilliant move to push hot leads further along in the process faster than usual.

What Shape Are Your Thank You Pages In?

There’s no time like the present. Take a few minutes this week to evaluate your own thank you pages. Check the ones associated with:

  • Newsletter/Blog subscriptions
  • Sales pages
  • Free downloads
  • Webinar registrations
  • Live demo signups
  • Ecommerce shopping carts
  • Quote requests
  • Online banking transactions

Even the thank you page for your lowly contact form can probably use an overhaul.

Instead of straight lines and dead ends, think circular when it comes to thank you pages. By providing another touchpoint, you can nudge your customers along the marketing funnel faster than you might think.



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Monday, September 12, 2016

25 Inspirational Resources for Copywriters

copywriter's workstation
Image via Shutterstock.

As a copywriter, you need to be immersed in what’s going on in the world, even when those things seem completely unrelated to what you’re doing. Why? Because you’re writing for real people, who may end up being customers if you treat them right. We’re all just people, and what we really connect over is stuff which makes us go, “Woah!”

For example, did you know that the poster for Netflix’s nostalgic 80s sci-fi series, Stranger Things, was designed using an iPad Pro and Apple pencil?

Stranger Things poster made on ipad
Image via Kyle Lambert.

That may not seem relevant when you’re building out marketing campaigns and landing pages, but when you understand how people are thinking, and what they’re doing with technology, art and words, you have a better toolkit for building conversion-friendly content.

Here are 25 inspirational and practical resources, aimed at expanding your mind and copywriting toolkit. If you think we’ve missed one, drop us a comment below and help us to grow this list.

Technical and grammar

Interesting reads on writing well, and how not to use the semicolon.

1. The Writer — readability checker

The team at The Writer are all about making your words work harder. There’s plenty of general advice there for strengthening your copy, but what I really love is their readability checker, which gives you instant feedback on how readable your copy is, on a scale of Harry Potter to Harvard Law Review.

2. The Oatmeal (posters)

I wish they’d do more of these posters, because not only are they funny, they’re also genuinely useful.

The Oatmeal semicolon poster
Check out the one on semicolons: “Using a semicolon isn’t hard; I once saw a party gorilla do it.”

3. Mary Norris, Comma Queen (The New Yorker)

One of my absolute favorite resources is the Comma Queen series by Mary Norris, copy editor at The New Yorker. In her witty, to-the-point style, she’ll teach you how to properly use commas and semicolons, and how to understand the difference between lie and lay.

4. The Unbounce Dejargonator Extension

There are ways to writing convincingly, without using heady, technical jargon. When you’re speaking to people who aren’t marketers — or even if they are — it’s really beneficial to speak like a human being. Simple, right? This awesome extension for Chrome helps you do just that, by suggesting changes to your landing page copy. It’s like having an Unbounce editor all to yourself, you lucky sausage.

5. Ellen Brock, Editor

Ellen Brock is a freelance novel editor, but her advice is extremely valuable for all kinds of writers. When you understand story arcs and how to prioritize your work, you can apply those skills to your marketing copy.

6. Thesaurus.com

No, it’s not just a website for looking up synonyms, Thesaurus has a bunch of other really useful articles and tools for improving your writing. Between it and Dictionary.com there’s a lot of information on the difference between the likes of Who and Whom, and commonly misunderstood words.

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Content marketing

Using what you write to inform, entertain and convert.

7. Shopify Blog

A little bit like Entrepreneur, only focused entirely on e-commerce. If your landing page is for an online store, what you learn from Shopify could help to make sure customers stick around and spend once they arrive.

8. Copyblogger

Really more of a general content marketing blog these days than straight copywriting advice, Copyblogger is a great resource for anyone in need of specific know-how, or just a bit of inspiration. Well-written, engaging posts and updated regularly.

9. Copyhackers

If you’re a new freelancer, or new to content marketing, Copyhackers is the place to go for fundamental advice on running your show. Even if you’re an experienced writer or marketer, if you need trusted advice in a hurry, bets are that Copyhackers have covered it.

Whether you’re a new or an experienced copywriter, this comprehensive guide to freelance copywriting is a cracking place to start. And then there’s the Beginner’s Guide to Writing Facebook Ads.

10. Ceros Blog

Another gem in the world of content marketing, the Ceros blog features loads of examples of effective creative content, in the form of opinion pieces and big brand analyses.

Reading and culture

Get outside the world of click and convert for a bit, and see what words can do for your soul.

11. Stephen King — 20 Rules for Writers

I hate seeing the words rules and writing put together, but King’s top 20 — let’s call them guidelines — can help to get you on track, or back on track depending on where you left off.

Stephen King

12. The Electric Typewriter

Feed your soul at The Electric Typewriter. Possibly the internet’s most delicious collection of articles, essays and short stories from the world’s best journalists and authors. This is online reading for connoisseurs.

13. Ray Bradbury, The Illustrated Man

Here’s something for when you need some downtime. Science-fiction author Ray Bradbury’s brilliant collection of short stories, The Illustrated Man. I’m a big fan of short stories, and I believe that reading and understanding them can help you to craft more potent copy. Why? Check out this post “For More Meaningful Copy, Think Like a Fiction Writer”’ to find out.

14. The short stories of O. Henry

Henry is considered a legend amongst short story authors. His command of simple language, and how he used it to offer incredibly short, but always poignant ideas makes his work a good body to study if you’re trying to learn how to be more economical with words.

15. Brain Pickings with Bob Dylan

A little off the beaten track here, but in this interview with the singer-songwriter, Dylan muses on the value of new ideas and what it takes to create something with real meaning. Lofty, for sure, but like I said at the start, it’s good to know what’s going on in the world.

16. Stephen King, On Writing

In relation to my last point, if you’d like some advice on writing fiction, then Stephen King’s On Writing is a fabulous resource.

17. How To Format a Screenplay

Here’s a fine example of stepping outside your comfort zone. Writing exists in so many formats, and screenplays for TV and movies are one of the most technical and, in my opinion, difficult examples of the craft. Approach this as a pencil illustrator might approach drawing with ink for the first time, and enjoy it, it’s an interesting read.

Journalism

To-the-point advice from leading journos and editors at The New York Times.

18. The Opinionator blog, NYT

Plenty of musings on the technical and metaphysics of writing from opinion writers at The New York Times. Interesting reads, and the occasional gem of inspiration or practical advice to be had.

19. Writing rules and advice from the NYT

If you really want to write well and effectively, then taking heed of how (arguably) the world’s best newspaper does it is smart.

20. After Deadline blog, NYT

A more technical, nerdy look at The New York Times’s approach to copy and editing. An interesting blog to scan over in your lunch break. Keep it bookmarked and build up a vast knowledge of copy-related wisdom from seasoned writers and editors, which might come in handy one day.

Video

Talks and interviews with linguistics experts, authors and journalists from around the world.

21. Charlie Rose interviews

Charlie Rose is arguably the greatest interviewer of all time, and he’s had some of the most famous and influential people at his table over the past 25 years. I’ve linked here to his segments with key journalists, but you’ll also find talks there he’s done with well-known authors, including David Foster Wallace and Stephen King.

22. TED playlists

Inspiring talks from authors and linguistics experts on how to tell stories, how language evolves and even the origins of words themselves. Look out for The Mystery Box talk from Star Trek director J. J. Abrams, in which he talks about how to effectively draw your audience into a world of possibilities — exactly what you want from your landing pages, right?

Typography

Get to know the letters which form our words and shape our world.

23. I Love Typography

You click, you change the font, you click, you change to another font. Typography affects readability, emotional impact, tone and whether people stick around long enough to click, or buy. Take a dive here into the completely nerdy world of typography.

Advertising

When words become household sayings.

24. Fast Company, “The Best Advertising Slogans of All Time”

My all-time favorite slogan has to be the one Toys R’ Us used for a period in the 1980s — “You’ll Never Outgrow Us.” Creepy as hell, right? Here’s Fast Company’s round-up of the most popular advertising slogans of all time.

Bonus

25. 10 books For copywriters

Unbounce veteran contributor Aaron Orendorff recently tweeted this top 10 list of copywriting books by copywriters. I’ll confess that I don’t read a lot of nonfiction, but Aaron knows his stuff, so you should check these guys and girls out.

That’s it for now, but we’d love for this list to grow. If you have an awesome resource that you’d like to share with your fellow writers, drop it in the comments below, and we’ll add it to the list.



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